Strategic Thinking in Delivering Exceptional Customer Experience

Value Creation through Questioning of the Status Quo - Are we still doing the things right? This quick extract of value creation acts as an introduction to a more in depth analysis on consumer purchasing behavior...get some insight here.


The Complexities facing the hospitality industry of today

This post talks about challenges in the Hospitality and Service Sector and how continuous adaption is critical to stay competitive in this world of mass information and ever changing more here.